What you can expect?

Fingerprinting is performed and submitted by professionals and federally certified technicians using a state of-the-art equipment. There are no messy inks as LiveScan is an inkless and an electronic means of capturing prints in a digitized format and then transmitting them to a state repository such as the Maryland Department of Safety and Correctional Services or the FBI. Fingerprints are then searched against a state criminal history database and/or the FBI criminal database (where applicable). Your data is collected privately to ensure confidentiality of your personal information. You do not have to wait in a long line in our office and in most cases, the entire process takes about 15-20 minutes or less and your results are sent directly to the requesting agency or to you from CJIS as early as 12-24 hours from the time of submission.

911 Security and Investigation Services is focused on providing high-quality service and customer satisfaction – we will do everything we can to meet your expectations. We are a Maryland certified LiveScan private provider authorized by the Department of Public Safety and Correctional Services and the Information System (CJIS) of the State of Maryland to electronically submit fingerprints directly to the Maryland Information System (CJIS), for the purpose of obtaining background checks.

Livescan fingerprint is an electronic system designated to capture an individual’s finger print images and personal data in a digital format that can then be transmitted to the State of Maryland’s Central Repository (CJIS) background check processing. The data is forwarded to CJIS over a highly secured VPN (Virtual Private Network) and then processed by CJIS’s Automated Fingerprint Identification System (AFIS). CJIS then can then forward the inquiry to FBI for electronic processing of federal background checks. All this occurs within minutes with little or no human interaction. Our company does not handle any result and we ensure that all customers’ personal information are kept secret. We do not share our customers’ information with any other agency than CJIS. Livescan can be used for criminal justice, government licensing, employment or other private use.

Example of the types of applications requiring fingerprint background checks are listed below: :
  • All MD State Board Licenses (Board of Nursing, Physician, Psychologist, Social Work, Physical Therapist, etc.)
  • Police Clearance
  • Visa/Immigration
  • Gold seal
  • Individual Review
  • Cab drivers/Limousines
  • Child Care
  • Government
  • Adult Dependent Care
  • Maryland Lottery
  • Ethiopian Yellow Card/Passport Renewal
  • Maryland Liquor Board
  • Security Guard Licenses
  • Special Police Commissions/Correctional Training
  • Handgun Qualification Licenses (HQL)
  • Handgun Permits
  • Dealers/Pawnshops/Check Cashing
  • Security Systems Technicians
  • Locksmith
  • Cannabis
  • Criminal Justice Employment
  • Mortgage/Real Estate Appraisal
  • Firefighter/Rescue Squad Members/Paramedics
  • And many other positions which require a criminal background check prior to employment, or when a person requests an individual review of their record.

How does it work?

A Livescan fingerprint technician rolls/scans applicant’s fingerprints and submits them electronically to the State of Maryland Criminal Justice Information System (CJIS) who then forwards this information to the FBI depending on the type of background check the person is doing. It takes approximately fifteen minutes for a certified fingerprint operator to type in applicant information (i.e. Name, birth date, gender etc.) into the computer, scan applicant fingerprints and electronically send the information to CJIS and FBI.

Next, CJIS and the FBI processes applicant’s criminal background check using the information provided by the applicant and his/her fingerprints. CJIS and FBI background checks can take 2-7 business days to be completed although in some rare cases results may take longer or even shorter and all this depends on how busy they are. Lastly, CJIS and the FBI will send applicant criminal history background checks directly to the requesting agency or employer. (In the case of an individual/personal review, the information will be sent directly to the person fingerprinted.)

How long it takes to have a result?

Applicants should allow a minimum of seven days before making a status inquiry. On average the background check takes 5 to 10 days to receive a copy of the report in the mail by the applicant, and the requesting agency will receive their results within 72 hours. Please note that our company does not receive the results of the background check. To inquire about the status of your background check, please refer to the phone number located on the receipt given to you by the Fingerprint Technician. Individuals who fail to receive a copy of the report are advised to contact the Maryland Department of Public Safety and Correctional Services directly at 410-764-4501.

What will I need to bring with me?

You will have to bring two valid photo IDs issued by the Government such as a passport and a State Driver’s license along with any fingerprint paperwork you have been provided with by your employer or requesting agency. We will accept any of the following VALID photo ID cards that are printed with your name and date of birth: Passport (both U.S. and foreign passports), Driver's License (or state issued ID card), Permanent Resident Card (for non-U.S. residents), Military ID (Active Duty, Reserves, National Guard, Dependent, and Retired Military). If you aren't sure about which photo ID you have, please contact us first. In addition, you will need to complete a 911 Security and Investigation Pre-Registration Application in the office, and give it to the Fingerprint Technician. If the background check is being completed for employment or licensing purposes, you must provide the agency name and authorization number. If you are being fingerprinted for a government position, you will also need the agency's "ORI" number.

Please know what type of checks you are required to have (Federal and State, or State only or Federal only). Our staff cannot answer questions as to which type of checks you should have. If you fail to provide this information, it will then be at the discretion of the fingerprint technician to decide whether to process you or not. 911 security and investigation services do not assume any responsibility, if the type of background check you request is wrong or not the one required by you or your employer.

ALSO NOTE: That all minors less than 18 years of age requiring fingerprint services must come with their ids as well such as a passport and a state issued id and also, must be accompanied by one of their legal parent who should also present documents such as a passport, driver’s license and birth certificate of the minor so that the fingerprint technician can examine it and establish that he/she is in fact, the legal parent. Failure to present this documents will result to the minor not being fingerprinted.

How do I prepare to have my fingerprints taken?

Hands should be clean and free of bandages or broken skin. If you have an injury that prevents you from extending your fingers or rotating your wrist, please wait until it has healed before having your fingerprints taken. Please do not apply any moisturizer or lotion to your hands before your appointment.

What are the hours of operation?

WE are open Monday- Friday from 9:00AM-5:00PM and no appointment is necessary. You will have to check in 30 minutes before closing time unless you have made some prior arrangement with the office. You will also have to park your car across from us in the public parking space with plenty of parking meters inside and outside and will have to call us once at the front lobby door for information or code to get inside the building.

How Long It Takes

Processing time may take about 15-20 minutes or less depending on the quality of your prints and the number of people you meet in the office because it is first- come- first-serve but most of the time, 15-20 minutes is the time you will spend in our office unless you meet others at the front lobby door coming in at the same time. Whatever be the case, always give yourself a little extra time when you decide to come. Also, we can open our office on Saturdays and Sundays only if there is a group 5 or more people wishing to come in but this group must call a day or two in advance to set this up.

How much does it cost?

When you call to request our services, the Fingerprint Technician will inform you of the exact fee, based on the type of background check required by your application or employer.