WHAT DO I DO IF MY FINGERPRINTS ARE REJECTED?
If you were fingerprinted at 911 Security and Investigation, and you receive a letter from the FBI stating you need to be re-printed, you need to bring the letter to us and we will re-print you at no charge. If you
were fingerprinted by another fingerprint provider, the other provider will re-print you at no charge per CJIS policy, you must repeat your fingerprints as instructed in the rejection letter. If you cannot do that
for any reason, we will be happy to fingerprint you for our normal fingerprinting charge. Feel free to contact us with any questions.
WHAT DO I DO IF I PROVIDED YOU WITH THE WRONG AGENCY AUTHORIZATION CODE OR ORI NUMBER?
If you gave us an incorrect Agency Authorization Code or ORI number, and the record could not be processed by CJIS, you will be required to pay another processing fee, but not the background check fee(s). If CJIS has
already processed the request, you will be required to pay the full fee.
IF I WAS JUST FINGERPRINTED WITHIN THE LAST 3 MONTHS CAN 911 FINGERPRINTING RETRIEVE MY OLD FINGERPRINTS FROM THE COMPUTER AND REUSE THEM FOR ANOTHER BACKGROUND CHECK?
Even though the fingerprint records are still in the computer for approximately 90 days, 911 Security and Investigation is prohibited from re-using/submitting old fingerprints & information for new background checks.
We will not print out fingerprint cards from previous transactions. The applicant is required to have the fingerprints taken again at the time of transaction.